The Alchemy of Service - Part 5: Watch Out, Someone's Behind You

By creatively expanding the concept of the family unit to include the larger world, Joann Wong fueled a lifelong passion for public service. This is the final part in a five-part series of posts based on an interview I conducted with her. In Part 4, Joann described her transition from health care to program evaluation and how her path led her back to her alma mater.

Sarah: Tell me about your current job—it has a long, fancy title.

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Joann: Yeah, it’s a mouthful: Program and Organizational Effectiveness Director at the Haas Center for Public Service at Stanford. My role involves assessing the impact of Stanford’s public service and civic engagement programs for students. The work involves data analysis, identifying what’s working well and what can be improved.

S: How do you go about doing that?

J: We collect data through different surveys that ask questions like, “How satisfied were you with this experience? What skills or insights did you gain? How has this impacted your career or academic trajectory?” In addition, we may conduct focus groups, immediately after the students’ engagements end or a number of years later. We have also started looking at trend data.

Stanford has gone through a major shift in how we contextualize service programs. Thirty-plus years ago, Stanford’s President Don Kennedy recognized the value of a life in public service and initiated efforts to better understand the different ways students engage in service at Stanford.  This process revealed the need for greater institutional support. Without that intention, university administrations and students can lose sight of the value of service. Ultimately, the university established Stanford’s Public Service Center in 1985. Since then, we’ve always offered service opportunities at varying levels including fellowships for domestic and international placements where students work with community organizations or engage in public service that links theories learned in class with practical application in the community.

Two years ago, just after I came on board, the university launched an initiative that ramps up its already strong commitment to infusing service into all aspects of an undergraduate education.

The Cardinal Service Initiative has four components. Cardinal Quarter is an immersive, nine-week public service experience at an organization for at least 35 hours a week. There are funds available to support students to participate regardless of their financial situation. I collaborated with colleagues to develop a survey to identify areas of the program that work well and areas that need improvement, in order to understand which aspects provide a really meaningful experience for the students and the community partners.

Cardinal Courses integrates service learning into an academic setting and links students with hands-on service opportunities with community organizations. Also, students who meet certain criteria can apply for a Cardinal Service notation on their transcript. The university’s support and approval to incorporate this notation on students’ transcripts is a major milestone in acknowledging the importance and value of students engaging in public service.

Cardinal Careers provides advising and other programmatic elements that strive to link students with opportunities to explore work in the public interest either as a primary job or in a volunteer capacity. And Cardinal Commitment, the newest component, addresses the fact that many students are already doing service in a regular way, for example tutoring youth on a weekly basis or working on an advocacy or social issue, like the environment and climate change. Through Cardinal Commitment, we’re recognizing that contribution.

We hope incoming students will choose Stanford because service is an integral part of the University’s culture and Cardinal Service has been infused in our admissions and outreach materials.

Jo and colleagues

Jo and colleagues

The Haas Center for Public Service

The Haas Center for Public Service

S: How’s it been being back at your alma mater in this new capacity?

J: As an undergrad, my home at Stanford was the Haas Center. So it’s amazing to be working there now.

But as much as I love Stanford and the Haas Center, it’s not always easy being in a bastion of privilege. There are times I wonder if I might have a greater impact in helping others by returning to work with a community organization. The past two years since Trump was elected, I’ve been heartbroken and shocked to see that privilege and entitlement runs deeper than most well-intentioned white people are even aware of. The racism my parents had to endure is stronger than ever. Sometimes I tell colleagues I’m scared I’m going to become this angry person of color who shuts down and can’t listen. Yesterday I was at Whole Foods, buying a honeydew melon. Good Chinese shopper that I am, I was searching for the best fruit. I spotted one at the bottom of the pile so I was carefully stacking all the other melons to one side. Someone behind me said, Watch out, someone’s behind you. This woman was hovering. As soon as I uncovered the melon I wanted, she reached and took it. I said, Oh, I was going to take that one. She looked at me and turned and walked away with the fruit. I wanted to say something nasty to her about being an entitled white being. I’ve never wanted to say something like that in the past. Then I reminded myself, Jo, it’s a melon!

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By the way, if my dad had been in my situation, he would have cussed her out! Butchers swear a lot. My brother points out that my father always spoke English with a Chinese accent—except when he swore.

S: How’s it going with work-life balance?

J: I’m back to full-time work. But I’ve gotten better at setting clear boundaries. I’ve learned to say no when I feel I need to and am more direct with requests regarding my needs as they’re aligned with my principles and values. Faith now plays a significant part in the way I view my work. I see what I do as ultimately God’s plan, so I’m not as invested in trying to control things as I was in the past.

S: When you say faith, do you mean Christian faith? Do you consider yourself a Christian?

J: Over time, I’ve done a lot of soul-searching and reconnecting with my spirituality. I identify as Christian; I believe in Christ. This is a whole other conversation, but I have issues with Christians who use their faith to push their agenda, particularly political agendas. That’s not what it’s about for me. My perspectives are influenced by how my piano teacher carried herself as a Christian and how she treated others. I’m aware that my time here is temporary, and I view the gifts, opportunities and challenges in my life as part of a plan I can’t even understand. I go to church, and Fred and I are united in wanting to have a home that’s based in faith.

S: You mentioned to me in a recent email that you’re mentoring a group of Stanford students. What’s one thing you want them to know?

J: Embrace change—recognize the importance of flexibility and fluidity, even if it makes you uncomfortable. And know that things really do work out. If someone had asked me 20 years ago whether I’d be working at Stanford now, I would have said, No way! I live by the mantra, Follow your passion. Hone in on what sparks joy and excitement—what you feel a connection to. Don’t be afraid to explore it; develop experiences that honor it. Whenever I’ve tried to work just for money, I didn’t enjoy it. Work has always been far more fulfilling to me if it brought me joy and provided me with a meaningful way to contribute and support others. That’s when I’ve thrived and done my best.

The Alchemy of Service - Part 4: Fireworks and Tears

By creatively expanding the concept of the family unit to include the larger world, Joann Wong fueled a lifelong passion for public service. This is the fourth in a five-part series of posts based on an interview I conducted with her. Part 3 ended with Joann describing her focus in grad school on the relationship between HIV infection and domestic violence.

S: What drew you to work on domestic violence?

I knew of cases of domestic violence in my own community growing up. In one case I even knew of a death that resulted from domestic violence. Over time I recognized that this was a real issue in the Asian American community—as in so many other communities. I felt called to address it.

S: Tell me what happened after grad school.

J: I’d been planning on working on the international stage but my thinking was shifting. I saw a lot of Asian Americans going into medicine, engineering, law—not so much public health. Yet there was a huge need, domestically. I witnessed this close to home—my dad’s sister was a garment worker who never learned English; access to health care was an issue for her family. So when I finished grad school I got a job working as a development director at a San Jose organization that serves Asian Americans. I later became director of their programs that oversaw a range of services including programs for seniors, youth, and survivors of domestic violence. It was great way to apply my public health background, but there was a disconnect between what I wanted to do and some of organizational dynamics of the agency. I ended up leaving, without another position lined up.

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Amazingly, right after that happened, a job opened up at Asian Health Services. It was the same position I’d applied for earlier, and they asked me to come in for an interview but by that time I had already accepted a position at the San Jose organization. This second time around, though, the timing was perfect! I was hired to work for Asian Health Services and stayed there 13 years.

S: Why did you leave?

It was a very tough decision. I had thought I’d continue working there till retirement and really loved the people I worked with. But there was a transition in leadership and I wasn’t totally aligned with the values of the new team. As I mentioned earlier, I’d always been raised by my parents to stick to my values and principles—especially living with integrity. So I felt I had to leave.

I knew my mom would be ecstatic at the news, because she always felt I worked too hard and wasn’t treated very well. My long hours had taken a toll on her, too, because I depended on her a lot for child care. On Mother’s Day we took her out for dim sum and I gave her a box with the question, “Guess what?” on the outside.  When she opened the box, an image of balloons, stars, and a party hat greeted her along with the messages, “I quit my job!!!” and “Happy Mother’s Day!”  She looked at me, her eyes brightened, the tears fell. She thought I’d finally made the decision to put family first.

 

Goofing around post-quitting.

Goofing around post-quitting.

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But as it turned out, I didn’t even stop working! Someone from another health care organization immediately asked me to work with them as a consultant. I realized I wanted to remain connected to community and service; I couldn’t just stay at home. So I consulted for this organization for the next year and a half.

S: That was your last job before you went to work at Stanford, is that right?

Doing consulting is way less stress ... time for a sewing class! Cozy PJ pants for the kids.

Doing consulting is way less stress ... time for a sewing class! Cozy PJ pants for the kids.

J: Almost. I had one more job at another health center in the Bay Area before returning to Stanford.  But I felt an increasing desire to leave health care and work on program evaluation again. I had coffee with someone I knew at the Haas Center and I asked, do you have any needs that I can help out with? She tried to connect me with folks she knew in the health care field and I told her I was actually interested in doing more work with data analysis and program evaluation. She said, Funny you say you’re interested in this area because we may have a position opening up for evaluation in the future. I started volunteering there, and in that same period I interviewed for a curriculum development job at a health center in the Bay Area. The health center offered me the job. I told them, I’ll need to work part-time so I can attend to my kids and to my mom, who has health issues. I’d always put the job first and I was clear that that needed to change. I also told them, Being honest is important to me so I want to let you know that there may be a job opportunity that comes up at Stanford that I am interested in; if this job comes through at Stanford, I will apply for it. They hired me anyway, at a high salary.

That experience showed me the importance of going into a job interview with clarity and resolve. You need to able to say, “This is what’s important to me and if that doesn’t fit with your needs, so be it." Be willing to walk away.

And then six months later, the job came up at Stanford. I applied and was hired in October 2014.

Next Installment: Watch Out, Someone’s Behind You

The Alchemy of Service - Part 3: Joann Wong! You Are Chinese!

By creatively expanding the concept of the family unit to include the larger world, Joann Wong fueled a lifelong passion for public service. This is the third in a five-part series of posts based on an interview I conducted with her. At the end of Part 2, Jo described a six-week trip to China shortly after graduation that changed her relationship to her roots.

Tiananmen Square.

Tiananmen Square.

S: What had been your relationship to being Chinese American up to that point?

The Beijing YWCA.

The Beijing YWCA.

J: As an adolescent, I fought it. My mom would speak to me in Chinese and I’d say, I’m an American, we should speak English. My mom would lay into me: “Joann Wong! You are Chinese! You look Chinese! When people look at you they see Chinese!” I’d look at her like, OK, whatever, I just don’t want you to yell at me any more. I didn’t get it—what can I say, I was a stupid teenager.

S: What effect did this awakening during the China trip have on you?

J: It was pivotal. When I returned to the States, I was determined to work in the Asian community.

At the YWCA I’d had a chance to work on program evaluation and I’d really liked it. Putting that together with my experience in China, I was inspired by the idea of going back to school to study public health, in particular international health, with a view toward doing program evaluation.

I got into Boston University’s public health school and deferred so I could spend a year in Asia. My idea was to find an NGO where I could work on HIV issues while studying Chinese. A program called Volunteers in Asia placed me in Taipei because China wasn’t open about HIV issues—this was 1993.

I had an uncle who lived just outside Taipei, a half brother of my dad’s from his father’s earlier marriage. I didn’t know him; I’d only learned as an adult that he even existed. The idea of developing our relationship was an added draw.

Receiving a training certificate from Living With Hope

Receiving a training certificate from Living With Hope

Attending a conference in Taipei

Attending a conference in Taipei

In Taipei, I spent mornings studying Chinese and evenings teaching English. In my free time I volunteered at an NGO called Living with Hope, which supported families living with HIV/AIDS. Taiwan was a decade or so behind San Francisco in terms of the fear and misinformation flying around. One of my best friends at the NGO was an activist/organizer named Zhang Wei. Inspired by him and other staff there, I went to my first gay rights protest. I’d been such a goody-goody growing up; I’d never protested before. But somehow in Taipei it made sense to me. Zhang Wei said, You’re weird—you support these things that in our culture are so taboo and stigmatized.

When I came back to the US to attend grad school I experienced an intense case of reverse culture shock. I realized how big and loud Americans are compared to life in Taipei. And Boston was another new environment. But I embraced it. When I’d gotten into school in Boston, I thought, I wonder why God is sending me to Boston. And you know how that turned out—I met Fred there!

Volunteering for the Names Project in Washington, D.C. with partner Fred (left), Fred's brother-in-law (my brother) David, and David's daughter Arielle.

Volunteering for the Names Project in Washington, D.C. with partner Fred (left), Fred's brother-in-law (my brother) David, and David's daughter Arielle.

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Much  of my grad school work focused on the connection between HIV infection and domestic violence. In 1996 I volunteered as a Logistics Chair with the Names Project to help with their display of the entire AIDS memorial quilt in Washington, D.C. I was on my feet twelve to fourteen hours a day for the duration of the display. I’ve never been as exhausted as I was then. I remember being in tears by the end of one day because my feet hurt so much; as a grad student living on the cheap, I didn’t buy more comfortable shoes! But somehow the incredible love, compassion and support from thousands of people who came to see the panels carried me through. I also volunteered with the Multicultural AIDS Coalition in Boston and with a shelter for survivors of domestic violence—one of the first in the country tailored to Asian women’s issues.

 

 

Next installment: Fireworks and Tears